Privacy Policy | SER Infotech

This Privacy Policy explains how SER Infotech ("SER Infotech", "we", "us", "our"), 4222/1, Ansari Road, Behind Indian Bank, Daryaganj, New Delhi – 110002, India, collects, uses and protects information when you use the SER Infotech website (ser-infotech.com) and the SER Infotech mobile application (together, the "Service"). By using the Service you agree to this policy.

SER Infotech provides institutional access to scholarly eBooks and e-resources. Accounts are generally created for, or linked to, students, faculty and staff of subscribing institutions. The Service is intended for adults and institutional users and is not directed at children under 13.

1. Information we collect

Information you provide

Account details: your name, email address, password (stored only in hashed form), and the institute you belong to.
Reading content: highlights, notes and pen annotations you create while reading books.
Communications: messages you send through the contact form, feedback forms or by email.

Information collected automatically

Institute and network data: your IP address, used to recognise access from a subscribing institution's network and to keep access logs.
Reading activity: which books you open and when, used for access control, usage reports to your institute, and service improvement.
Device and crash data: device model, operating system and version, app version, browser type, and diagnostic or crash information.
Analytics: we use Google Analytics to understand how the website is used. It may set cookies and collect pages viewed, approximate location and device information.

Information from your institute

If your institute uses single sign-on (SSO), we receive basic identity attributes (such as name and email) from your institution's identity provider. Your institute may also create or manage your account on your behalf.

2. How we use information

To create and manage your account and authenticate you.
To provide, personalise and secure access to books and e-resources, and to enforce institutional subscriptions and licence terms.
To save your highlights, notes and annotations.
To respond to your enquiries and provide support.
To provide usage statistics to subscribing institutions and content publishers, in aggregated or institution-level form.
To diagnose problems, prevent abuse and fraud, and improve the Service.
To comply with legal obligations.

3. How we share information

We do not sell your personal information. We share it only as follows:

Your institute: account and usage information relating to your use of institutionally licensed content.
Service providers: providers that help us operate the Service, such as hosting, email delivery and analytics (including Google Analytics), who may process data only on our behalf.
Legal and safety: where required by law, court order or government request, or to protect the rights, safety and security of users and SER Infotech.
Business transfers: if SER Infotech is involved in a merger, acquisition or sale of assets, subject to equivalent protection of your information.

4. Cookies

We use cookies and similar technologies for sign-in sessions, security, and analytics. You can block or delete cookies in your browser settings, though some features, such as staying signed in, may not work without them.

5. Data retention

We keep personal information for as long as your account is active or as needed to provide the Service. Access logs are kept for a limited period for security and reporting. When you delete your account, we delete or anonymise your personal data within 30 days, except where we must retain it by law or to resolve disputes.

6. Security

We protect information with measures such as encrypted connections (HTTPS), hashed passwords and access controls. No system is completely secure, so we cannot guarantee absolute security. Please keep your password confidential.

7. Your rights and choices

Subject to applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

access and correct the personal information we hold about you;
withdraw consent to processing and request erasure of your data;
request a copy of your data or raise a grievance about how it is handled.

8. Account and data deletion

To delete your account and associated data (including highlights, notes and annotations), email support@ser-infotech.com from the email address registered on your account with the subject "Account deletion request". We will verify your identity and complete the deletion within 30 days. If your account is managed by your institute, we may need to coordinate with your institute's administrator.

9. Children's privacy

The Service is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Third-party links

The Service may link to publisher platforms and other external websites. We are not responsible for their privacy practices; please review their policies.

11. International processing

Our servers and service providers may be located outside your region. By using the Service you consent to your information being transferred and processed where our providers operate, with appropriate safeguards.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest revision, and material changes will be highlighted on the Service.

13. Governing law and contact

This policy is governed by the laws of India. For questions, requests or grievances about privacy, contact us:

SER Infotech
4222/1, Ansari Road, Behind Indian Bank, Daryaganj, New Delhi – 110002, India
Email: support@ser-infotech.com
Phone: +011-23287580 / 23287584
Hours: Mon–Fri 9:30 AM – 6:30 PM IST