PRINCIPLES AND PRACTICE OF CROWN AND BRIDGEWORK

By JENNIFER SMITH

SECTION 1: OVERVIEW OF DENTAL CARE ADMINISTRATION UNDERSTANDING THE CULTURE OF DENTAL CARE HISTORY OF THE NON-CLINICAL DENTAL TEAM THE ETHOS AND ETHICS OF DENTAL CARE DENTAL RECEPTION SKILLS PRACTICE MANAGEMENT SKILLS WHO’S WHO IN THE DENTAL TEAM THE TEAM OF?CIAL BODIES WITHIN DENTISTRY REPRESENTATIVE BODIES SECTION 2: FRONT-OF-HOUSE SKILLS FRONT-OF-HOUSE COMMUNICATION COMMUNICATING WITH COLLEAGUES COMMUNICATING WITH PATIENTS COMMUNICATING WITH SUPPLIERS UNDERSTANDING PATIENTS’ RIGHTS CON?DENTIALITY INFORMED CONSENT TO TREATMENT PERMITTED DUTIES CLINICAL GOVERNANCE WORKPLACE SAFETY DEALING WITH DIF?CULT PEOPLE CONTENTS HEALTH AND SAFETY CROSS-INFECTION CONTROL USING THE APPOINTMENT BOOK BOOKING TREATMENTS WHAT YOU NEED TO KNOW WHEN BOOKING APPOINTMENTS ADMINISTRATIVE SKILLS ADMINISTRATIVE SYSTEMS PATIENT RECALLS HANDLING PATIENT COMPLAINTS PATIENT PAYMENT PLANS PATIENT PAYMENTS NHS AND PRIVATE CARE OPTIONS SALES OF DENTAL GOODS COMPUTERS IN DENTISTRY USING COMPUTERS FOR DENTAL ADMINISTRATION USE OF MICROSOFT PROGRAMS E-MAILS AND MESSAGING DENTAL TERMINOLOGY DENTAL CHARTING GLOSSARY SECTION 3: PLANNING AND MANAGING DENTAL SERVICES MANAGING PEOPLE THE TACTICAL MANAGEMENT PROCESS MOTIVATION LEADERSHIP STAFF SELECTION NEW STAFF INDUCTIONS STAFF APPRAISALS PLANNING AND MANAGING DENTAL SERVICES POLICY DEVELOPMENT MARKETING DENTAL SERVICES RISK MANAGEMENT FINANCIAL MANAGEMENT THE BUSINESS PLAN SECTION OVERVIEW OF DENTAL CARE ADMINISTRATION CHAPTER CHAPTER