PC TROUBLESHOOTING TECHNIQUES
CONTENTS INTRODUCTION PART I: WHAT THE @#$%&*!? CHAPTER 1: IT’S NOT YOUR FAULT! WELL, IT MIGHT BE YOUR FAULT (HOW TO TELL WHETHER IT’S YOUR FAULT) CHAPTER 2: STUFF TO TRY FIRST CHAPTER 3: TELLING A HARDWARE PROBLEM FROM A SOFTWARE PROBLEM CHAPTER 4: THE “R” CHAPTER (REINSTALL, RESTORE, RECYCLE, RECOVERY) CHAPTER 5: YOUR LAST RESORT: TECH SUPPORT PART II: TROUBLESHOOTING MINOR IRKS AND QUIRKS CHAPTER 6: “THIS JUST BUGS ME!” CHAPTER 7: “GOSH! THIS IS EMBARRASSING!” CHAPTER 8: STARTUP PROBLEMS CHAPTER 9: FINDING LOST FILES AND THINGS CHAPTER 10: SOUNDS LIKE TROUBLE CHAPTER 11: THE MYSTERY OF SYSTEM RESOURCES (AND MEMORY LEAKS) CHAPTER 12: THE SLOW PC CHAPTER 13: KEYBOARD, MOUSE, AND MONITOR DILEMMAS CHAPTER 14: PRINTER PROBLEMS CHAPTER 15: DEALING WITH DISK DISASTER CHAPTER 16: CORRECTING GRAPHICS DISGRACE CHAPTER 17: INTERNET CONNECTION MAYHEM CHAPTER 18: WEB WEIRDNESS WITH INTERNET EXPLORER CHAPTER 19: E-MAIL CALAMITIES WITH OUTLOOK EXPRESS CHAPTER 20: GENERAL WINDOWS DISRUPTION (OR, “IS THIS PC POSSESSED?”) CHAPTER 21: WINDOWS CAN BE YOUR FRIEND CHAPTER 22: SHUTDOWN CONSTIPATION PART III: PREVENTIVE MAINTENANCE CHAPTER 23: MAINTAINING YOUR DISK DRIVES CHAPTER 24: USEFUL TOOLS AND WEAPONS CHAPTER 25: THE BENEFITS OF BACKUP PART IV: THE PART OF TENS CHAPTER 26: THE TEN RULES OF TECH SUPPORT CHAPTER 27: TEN DUMB ERROR MESSAGES CHAPTER 28: TEN THINGS YOU SHOULD NEVER OR ALWAYS DO