COMPUTERS AND THE CYBERNETIC SOCIETY

By R. RAMIR

CONTENTS PART I MANAGING KNOWLEDGE, PROJECTS AND NETWORKS ADVANCES IN KNOWLEDGE MANAGEMENT: AN OVERVIEW INTRODUCTION THE EVOLUTION OF KNOWLEDGE MANAGEMENT (KM) —A HISTORICAL PERSPECTIVE MANAGING KNOWLEDGE, PROJECTS AND NETWORKS THEORETICAL PERSPECTIVES IN KM TOWARDS A NETWORK-CENTRIC COLLABORATIVE APPROACH NETWORKED ORGANIZATION MANAGING KNOWLEDGE USING SOCIAL MEDIA NEW APPROACHES AND TECHNOLOGIES FOR CAPTURING/ACQUIRING KNOWLEDGE CONCLUSIONS ORGANIZATION OF THE BOOK REFERENCES A METHODOLOGY FOR SYSTEMATIC PROJECT KNOWLEDGE REUSE MOTIVATION KNOWLEDGE MANAGEMENT: PROCESSES, ROLES AND TECHNOLOGICAL SUPPORT THE KNOWLEDGE MANAGEMENT PROCESS ROLES IN KNOWLEDGE MANAGEMENT TECHNOLOGICAL SUPPORT OF KNOWLEDGE MANAGEMENT THE NEED FOR A NEW PROJECT KNOWLEDGE REUSE METHODOLOGY PROJECT KNOWLEDGE REUSE—A METHODOLOGY TYPES OF LESSONS LEARNED SESSIONS PROJECT KNOWLEDGE REUSE METHODOLOGY EXEMPLARILY IMPLEMENTATION OF THE PROJECT KNOWLEDGE REUSE METHODOLOGY SUMMARY KNOWLEDGE MANAGEMENT AND ENTERPRISE SOCIAL NETWORKING: CONTENT VERSUS COLLABORATION PURPOSES OF THIS PAPER OUTLINE OF THIS PAPER BACKGROUND: KNOWLEDGE MANAGEMENT AND SOCIAL MEDIA ENTERPRISE KNOWLEDGE MANAGEMENT SOCIAL MEDIA AND WEB 2 0 ENTERPRISE SOCIAL NETWORKING DEFINITION LIMITATIONS OF ENTERPRISE SOCIAL NETWORKING OTHER ISSUES CONCERNING ESN SELECTED PREVIOUS RESEARCH ON ESN CONTENT MODELS OF KNOWLEDGE MANAGEMENT REPOSITORY VERSUS ROUTER MODELS OF KNOWLEDGE CENTRALIZED VERSUS DECENTRALIZED CONTROL PREPARE KNOWLEDGE AHEAD OF TIME OR USE JUST-IN-TIME KNOWLEDGE EMBEDDING KNOWLEDGE CONTENT IN PROCESSES MANAGEMENT PHILOSOPHY AND CONTENT GATHERING, PREPARING AND EMBEDDING CONTENT FOR CENTRALIZED REPOSITORIES OR ROUTERS CONTENT RESEARCH IN KNOWLEDGE MANAGEMENT COLLABORATION MODELS OF KNOWLEDGE MANAGEMENT PUSH AND PULL IN COLLABORATION COLLABORATION AND COMMUNICATION EMBEDDING COLLABORATION INTO PROCESSES MANAGEMENT PHILOSOPHY COLLABORATION RESEARCH IN KNOWLEDGE MANAGEMENT LEAST EFFORT THEORY, EXCHANGE THEORY AND PECKING THEORY PRINCIPLE OF LEAST EFFORT SOCIAL EXCHANGE THEORY PECKING ORDER THEORY IN FINANCE AND KNOWLEDGE MANAGEMENT CONTENT AND COLLABORATION PECKING ORDER CONTRIBUTING PERSONAL KNOWLEDGE: CONTENT VERSUS COLLABORATION SUPPLY AND DEMAND OF PERSONAL KNOWLEDGE FOR CONTENT SUPPLY AND DEMAND OF PERSONAL KNOWLEDGE FOR COLLABORATION CONTENT VERSUS COLLABORATION—VALUE OF CONTRIBUTIONS INTEGRATING CONTENT AND COLLABORATION EMBEDDING CONTENT OR COLLABORATION INTO PROCESSES PUTTING CONTENT AND COLLABORATION ADJACENT TO EACH OTHER COLLABORATED CONTENT VERSUS TURNING COLLABORATION INTO CONTENT EMERGING RESEARCH ISSUES RE CONTENT AND COLLABORATION PRICEWATERHOUSECOOPERS (PWC) CASE STUDY MOTIVATION FOR ADOPTING JIVE KEY SYSTEM CHARACTERISTICS IMPACT OF CULTURE ON ESN EMERGING RESEARCH ISSUES SUMMARY, CONTRIBUTIONS AND EXTENSIONS SOCIAL MEDIA AND EMPLOYEE AFFILIATION: NETWORKS OF PRACTICE AS NEW SUPRA-ORGANIZATIONAL ENTITIES LITERATURE REVIEW THE IMPACT OF SOCIAL MEDIA COMMUNITIES AND NETWORKS OF PRACTICE EMPLOYEE AFFILIATION INFLUENCE OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON EMPLOYEES’ SENSE OF AFFILIATION RESEARCH DESIGN DATA COLLECTION METHODS DATA ANALYSIS AND RESULTS DISCUSSION AND CONNECTIONS WITH OTHER RESEARCH CONCLUSION AND OUTLOOK PART II MANAGING KNOWLEDGE USING SOCIAL MEDIA: FACTORS INFLUENCING ADOPTION AND USAGE STUDYING SOCIAL SOFTWARE ADOPTION BY MANAGEMENT CONSULTANTS: USE AND APPLICATION CATEGORIES FOR KNOWLEDGE MANAGEMENT THEORETICAL BACKGROUND MANAGEMENT CONSULTANCY AND KNOWLEDGE MANAGEMENT SOCIAL SOFTWARE LITERATURE ANALYSIS SOCIAL SOFTWARE RESEARCH USE OF SOCIAL SOFTWARE FOR KNOWLEDGE MANAGEMENT DEDUCTION OF USE CATEGORIES QUALITATIVE EXPERT STUDY RESULTS AND DISCUSSION USE CATEGORIES APPLICATION CATEGORIES SOCIAL MEDIA WITHIN GERMAN COMPANIES—AN INTERVIEW-BASED ANALYSIS METHODOLOGY RELATED WORK INFLUENCE OF SOCIAL MEDIA ON KNOWLEDGE SHARING EMPLOYEES’ ACCEPTANCE AND PARTICIPATION EMPLOYEES’ MOTIVATION TO SHARE KNOWLEDGE INTERVIEW RESULTS DISCUSSION INFLUENCE OF SOCIAL MEDIA ON INTERNAL KNOWLEDGE SHARING CONCLUSION AND FUTURE WORK SOCIAL MEDIA APPLICATIONS FOR KNOWLEDGE EXCHANGE IN ORGANIZATIONS INTRODUCTION—THE KNOWLEDGE SOCIETY 2 0 RELEVANCE OF THIS ARTICLE STRUCTURE OF THIS ARTICLE SOCIAL MEDIA BASED KNOWLEDGE EXCHANGE IN ORGANIZATIONS SOCIAL MEDIA AS A MEDIUM FOR KNOWLEDGE EXCHANGE SOCIAL MEDIA AS A SUCCESS FACTOR FOR KNOWLEDGE EXCHANGE? TALENT ONBOARDING TECHNOLOGY PLATFORMS THE HUMAN FACTOR IN KNOWLEDGE EXCHANGE VIA SOCIAL MEDIA IN PROFESSIONAL CONTEXTS APPLIED SOCIAL MEDIA FOR KNOWLEDGE EXCHANGE RESEARCH PROJECT: INEC EXTENSION OF CONTEXT: FROM AN INDUSTRY TO A SCIENCE SETTING CONCLUSION PART III NEW APPROACHES AND TECHNOLOGIES FOR KNOWLEDGE ACQUISITION CONTEXT-AWARE AND PROCESS-CENTRIC KNOWLEDGE PROVISIONING: AN EXAMPLE FROM THE SOFTWARE DEVELOPMENT DOMAIN OVERVIEW OF APPROACHES IN THE SOFTWARE ENGINEERING DOMAIN CURRENT ISSUES PROBLEM AREAS BASIC REQUIREMENTS AUTOMATED KNOWLEDGE PROVISIONING APPROACH ABSTRACT KNOWLEDGE PROVISIONING CONCEPT KNOWLEDGE PROVISIONING FRAMEWORK AUTOMATED KNOWLEDGE PROVISIONING IN PROCESSES KNOWLEDGE PROVISIONING REQUIREMENTS KNOWLEDGE PROVISIONING COMPONENTS KNOWLEDGE PROVISIONING PROCESS KNOWLEDGE PROVISIONING EXAMPLE KNOWLEDGE-BASED CONTEXTUAL ADAPTATION OF PROCESSES CONCEPT FOR KNOWLEDGE-BASED CONTEXTUAL ADAPTATION OF PROCESSES REQUIREMENTS FOR KNOWLEDGE-BASED CONTEXTUAL ADAPTATION OF PROCESSES EXTENDED CONCEPT FOR KNOWLEDGE-BASED CONTEXTUAL ADAPTATION OF PROCESSES KNOWLEDGE-BASED COLLABORATIVE PROCESS SUPPORT ADVANCED COLLABORATION REQUIREMENTS COLLABORATION SUPPORT CONCEPT SUMMARY AND CONCLUSION TOWARDS NEAR REAL-TIME SOCIAL RECOMMENDATIONS FOR THE ENTERPRISE BACKGROUND AND RELATED WORK DISTRIBUTED ORGANISATIONAL ENVIRONMENTS CLASSIFICATION OF PERSONALISATION APPROACHES GRAPH-BASED APPROACHES USE CASE AND REQUIREMENTS USE CASES PERSONALISATION REQUIREMENTS FOR THE ADVANSSE DISTRIBUTED PLATFORM THE ADVANSSE DISTRIBUTED SOCIAL PLATFORM PROTOCOLS USED FOR DATA SYNCHRONISATION ADVANSSE ARCHITECTURE ADVANSSE SERVER ADVANSSE-CONNECTED SOCIAL PLATFORM APPLICATION OF SPREADING ACTIVATION TO ADVANSSE SPREADING ACTIVATION ALGORITHM APPLICATION TO ADVANSSE USE CASES QUALITATIVE EVALUATION DEMONSTRATOR IMPLEMENTATION DEMONSTRATOR DATA RECOMMENDATION ALGORITHM ADVANSSE CONNECTED SOCIAL PLATFORM ENRICHING KNOWLEDGE IN BUSINESS PROCESS MODELLING: A STORYTELLING APPROACH MAIN CONCEPTS AND RELATED WORK PROCESS-ORIENTED KNOWLEDGE MANAGEMENT AND THE ROLE OF PROCESS-MODELLING WORKFLOW PARADIGM THE STORYTELLING APPROACH PROCESS MODELLING WITH STORYTELLING THE MODELLING TOOL STORYTELLING VERSUS WORKFLOW CASE STUDY CASE STUDY DESIGN CASE DESCRIPTION AND RESULTS