THE NEW KNOWLEDGE

By JAMES LEWIS

PART I Chapter 1 Measurement of Knowledge Management Practices 1 PART I Chapter 2 Managing Knowledge in Practice 19 PART II Chapter 3 Are we Managing our Knowledge? The Canadian Experience 44 PART II Chapter 4 The Management of Knowledge in German Industry 77 PART II Chapter 5 The Promotion and Implementation of Knowledge Management – A Danish Contribution 107 PART II Chapter 6 Knowledge Management, Innovation and Productivity: A Firm Level Exploration Based on French Manufacturing CIS3 Data1 131 PART II Chapter 7 Knowledge Management: Size Matters 157 PART III Chapter 8 A Word to the Wise –Advice for Conducting the OECD Knowledge Management Survey 176 PART III Chapter 9 Knowledge Management Practices Questionnaire 191 Conclusion 198